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Buyer returned an empty bottle
Buy purchase the Skin Care item claimed the item was mismatched even though it was new in the box sealed and then proceeded to return a used Empty Bottle back
3 comments
mr_lincoln
Mentor10 months agoHi @omaarr
That is a rather old scam.
The first thing you want to do is use the Report Buyer link on the sold item to alert eBay of a problem. Do this before doing anything else please.
Next, read through eBay Seller protections, some protections may apply. You may be able to deduct the Buyer's original paid shipping unless you offered Free shipping and you might be able to withhold up to 50% of the item. If you can withhold a percentage of the item price but not their shipping then use the entire 50%. There is a note you can include on the claim's refund process to explain why money was withheld.
We had this happen to us too, it's sad that there are dishonest people like that out there Buying on eBay and other venues.
omaarr
OP10 months agoThank you for replying back. I appreciate it.
I did report the buyer & now Ebay wants me to send a Signed declaration:
which I am willing to do...
However the issue has been misidentified by the Customer service rep
& I need to reach an agent to explain so they can modify it correctly & get further steps
The message from CS agent says (incorrectly)
"Here are the details I was able to capture from the transaction as of now:
I understand that your buyer has received the empty bottle back.
Therefore, you need our assistance to resolve the concern and get the funds back"
It needs to say :
"I understand that your buyer has shipped the empty bottle back even when you shipped the
item New in the box
Therefore, you need our assistance to resolve the concern and get the funds back"
so any tips on how to get an agent & avoid the loop??
mr_lincoln
Mentor10 months ago@omaarr
I have never heard of having to provide a signed declaration on a simple return.
Here is what we have been advising members lately on getting in contact with eBay.
We recently learned that many of the links we post to Request a call back are now simply forwarding members to eBay's Customer Service "How can we help you today?" page (link below). On that page members have to complete numerous choices before being given ways to be in direct contact with eBay. Depending on the subject, representative availability and other factors requesting a call back may or may not be possible. Chat or an email may be provided. If you get a Chat box Type “AGENT in the box. You can also contact eBay through Social Media if you have accounts there.
eBay Customer Service
-Contacting eBay via Social Media:
Contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
6 AM to 6 PM PST
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/