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Buyer requests delay in shipping
Buyer has requested a delay in shipping, as he is out of the country. I keep getting hopping du now notices. Can I disregard them?
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inceptions
Mentor10 months agoHi @axeman7
If you ship to any address other than the one on the buyer's payment, you give up your Seller Protection.
To accommodate your buyer's request AND maintain your Seller Protection, send him a note to let him know the process, and:
Use the Cancel transaction link in the Action dropdown next to the item in your sold item list using the reason Problem with buyer's address. This will automatically refund the buyer's payment.
Message the buyer to let him know that eBay requires you to ship within your stated handling time but that you will relist the item once he returns and is ready to take delivery.