A buyer that won an item and paid for the item, but then sent an message requesting the item to be mailed to a different address. Is this ok to do? If so, how do I change the shipping address?Part of me wants to accomodate the buyer's request and hand-write the address and pay for postage at the post-office. Part of me wants to play it safe and mail the item to the seller address on the shipping label.What is ebay policy? Any ideas how to proceed? Thank you.

For seller protection, you must ship to the address the buyer provides at checkout. So... First, check to be sure the request came from the same buyer ID that made the purchase. If not, ignore it - it's a scammer. If YOUR buyer made the request, you can cancel the transaction using the reason that there is an issue with the buyer's address. Then relist the item so he can repurchase it. Advise him to select/add the correct ship-to address when he checks out.

Buyer requesting seller to send to different address | Ask a Mentor

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Buyer requesting seller to send to different address | Ask a Mentor | eBay Community