buyer requesting refund as item not received but i sent tracking info shows delivered

Question

I sent tracking information to the buyer showing delivered on May 4

lady_madonna · Answer

Did you enter the tracking number in your order details when you shipped the item?

If the buyer filed a Refund Request, did you respond to the request with the tracking number and information?

https://www.ebay.com/help/selling/managing-returns-refunds/helping-buyers-items-not-received?id=4116#section1

You’ll need to provide tracking within 3 business days of the request being opened, if you haven’t done so already. In order to be protected, tracking must be from one the shipping carriers integrated with eBay and must include the date you shipped the item, the date it was delivered, and the address it was delivered to.