A buyer purchased a new pair of pants from our eBay store. They told us they did not fit. I offered a refund. They sent a different pair of pants back to us. I asked eBay to "step in" and chose that a "different item was returned" and the next thing I know the case is closed and the Buyer has received a FULL refund. I had also included a picture of the different item that they returned to us with my explanation to eBay. How is this a positive experience for a...

Buyer requested a refund, returned different item than purchased & received full refund from eBay | Ask a Mentor

Buyer requested a refund, returned different item than purchased & received full refund from eBay | Ask a Mentor | eBay Community