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Buyer requested a refund
Buyer requested a refund, however they never sent me the complete shipping fee. I refuse to send it until they compensated me.
I don't mind refunding this particular buyer, but I need the community to understand why they did not get their item.
Steve
3 comments
disneyshopper
Mentor2 years agoI don't see any sold items under this user ID.
If the buyer paid the item price + shipping displayed on the listing, then the buyer has paid in full. If you made a mistake on the shipping, you cannot ask the buyer to pay more. You pay the difference out of pocket.
You only have 3 days to either ship the item and include tracking, or refund the buyer's payment in full. If you don't do either, and the buyer then Asks ebay to step in, ebay will refund the buyer, charge you for the refund, you do not get the FVF credited, and an unresolved transaction is recorded on your account. Too many defects and you can be restricted or suspended.
witcococowboy
OP2 years agoI did not make a mistake in shipping, eBay changed the shipping either right before or after the sale. I could not get it fixed. I contacted the seller multiple times and he refused to respond.
twinkling.smile
·2 years ago@witcococowboy
Ebay gives you 3 days for giving a refund. If you don't, the buyer can ask eBay to step in. That is something you'd better avoid.
https://www.ebay.com/help/selling/managing-returns-refunds/handling-return-requests?id=4115