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Buyer reporting not getting item-tracking shows it was delivered-has left negative feedback
I sold a shirt on March 7th. It was shipped on March 7th. Today is April 5th. I received a message from the buyer that she never received the item today, I was not able to respond to her until this afternoon. I told her that I checked the tracking and it shows the item was delivered to her front door/porch on March 11th. I sent her a screenshot showing the tracking, and asked her why she had not contacted me sooner, as it had been almost 4 weeks. I went on to say that I was going to be contacting the post office to try to get more information with the tracking. She has not responded, but has left me a negative review instead. How should I proceed? If she would have communicated back and had a conversation, I would have considered a refund and called it a day. but now I feel like she has pretty much ended it by the negative review.
disneyshopper
Mentor2 years agoI would respond to that neg with a statement similar to Tracking shows item was delivered on March 11, 2024. Why did you not contact me sooner so I can follow-up with the post office? It may have been stolen off your porch, at which point you can report the theft to the post office as well as to the local police.