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Buyer reported my item arrived broke, requested a refund, & now wont return it after refund started
I sold a very nice piece of dental equiptment. I had it package and shipped by a postal company. The buyer told me that it arrived badly broken and requested a refund. Buyer sent two photos of the damaged box and broken equiptment.
I initiated the refund w/in 3 days like ebay states needs to be done. I also aske the buyer to send me more photos and help ship the equiptment back to me so I can start me insurance claim.
The buy has not responded in 4 days and has my $5000 piece of equiptment.
How do I stop the refund from going through? I can not find a phone number of customer service to ebay, just "help articles."
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