Buyer reported item not recieved so i refunded his money and now he say it arrived

Question

Revise buyers claim to ebay. He just sent a messege. He recieved his item. Now i want my money back from ebay that I returned to buyer.

comics-scifi-collectibles · Answer

@halfpriceseller22 Did you use an eBay shipping label?

Shipping within your stated handling time?

Refund from a not received refund request case before eBay stepped in and forced a refund?

If yes to all of the above then you qualify for Seller Protection and eBay will refund you out of their pocket.

https://www.ebay.com/sellercenter/news/2025-september/inr-policy-updates

Previously, if we approved a buyer’s INR claim, you would have to refund the money and would be out of a product. Now, if you use eBay labels and ship your items on time, we’ll reimburse you once we detect delivery.

If you do not meet the requirements then you have to work things out with your buyer.

I hope you have an honest buyer as eBay can not force the buyer to pay you back.

I would contact the buyer and say I see that your X finally arrived, I hope you are enjoying it. I would offer a small discount to encourage them to pay you back since part of your money is better than none.

#1 You will need to ask the buyer for their email address to send them a PayPal invoice

#2 You can share your PayPal email and they can send the money as friends and family or other electronic payment method such as Venmo

#3 They can snail mail you a check

#4 If they no longer want the item and have not opened it they can mark it as refused return to sender.

#5 You can send the buyer a return shipping label in eBay messages as a JPEG. Buy the label on Pirateship.com. They refund you for the label if it's not used within 30 days. They charge the same commercial base rates as eBay.

You are allowed to share contact information after a recent sale.