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Buyer refused delivery
Item returned to me by usps
5 comments
Locked
Discussions in this board are limited to the original poster and Community Mentors
Item returned to me by usps
countryman4725
OP5 months agoCustomer service representative
inceptions
Mentor5 months agoHi @countryman4725
You don't need help from customer service on this. When the package arrives back to you, you can refund the buyer for the item price (not including shipping if stated as a separate cost). You'll be credited your selling fees based on the amount of the refund. Then you can relist it if you still want to sell it.
countryman4725
OP5 months agoThis information does not match the information customer service gave me.
inceptions
Mentor5 months ago@countryman4725
What did customer service tell you?
comics-scifi-collectibles
Mentor5 months ago@countryman4725.
I would follow @inceptions advice
Technically per eBay policy you don't have to offer any refund. However it's not right to have the item and the buyers full payment.
Also if you don't refund at least the item price there's a chance that the buyer will file a chargeback with their funding source. If you lose a chargeback dispute then you also have to pay a $20 chargeback fee.
I would be interested in what customer said too. They rarely get the site policies right.