Buyer refunded for item and then kept it

Question

I shipped an item to a buyer. Per USPS it was delivered. The buyer then cancelled the order. I never received the item back. What can I do?

disneyshopper · Answer

The easiest way is to have the buyer go to his/her Purchase history, locate the item. Click on RETURN THIS ITEM because it is Not as Described. S/he will need to click on More to see that option. The seller will need to provide a prepaid shipping label for its return. The buyer prints out the label, affixes it to the box, and has the counter clerk scan the label. When tracking shows DELIVERED back to the seller, the seller needs to refund the buyer within 2 days. If no refund, the buyer goes back to the case and clicks on Ask ebay to step in, to force the refund.

rock.star · Answer

Buyers can't cancel sales they can only request that. Only sellers can cancel.