Locked
Discussions in this board are limited to the original poster and Community Mentors
Buyer Refund Request
A buyer said the card I sent never arrived so they requested a refund. I messaged them to ask if they would wait another day or two to see if it came due to having mailed around a holiday. He said he would wait until the end of the day to see if it came. They never told me whether it came and have not responded to me messages since (I’ve messaged them three times).
The claim is still open and was supposed to be resolved by 9/12. What should I do
1 comment
comics-scifi-collectibles
Mentor2 years ago@c809a376 Sorry to say that if tracking doesn't show delivery and the item is late arriving then you need to issue a refund.
If you do not so willingly the buyer can step in and ask eBay to force a refund, you will get a defect and you will not get your sellers fees back.
If you mailed the card without tracking then you have no seller protection for not received items, the buyer can actually receive it and still ask for a refund.