Buyer Received Product Damaged in Mail

Question

Hi All new to this problem, I shipped the customer two cards and made sure to use card protectors. I received feedback from the customer saying the cards were bent in the mail. This would require a very specific amount of force. The cards returned to me would be useless and if the buyer did receive them bent I feel bad for them for spending money on a useless product . What do I do?

disneyshopper · Answer

Ask the buyer to send photos of the envelope, the 2 cards with their protectors, and whatever packing you may have used. Refund the buyer. Then go here to file a claim so ebay will reimburse you:

https://pages.ebay.com/seller-center/shipping/ebay-standard-envelope.html#m22_tb_a1__6