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Buyer received item damaged in shipping
What do I do when the customer says the item shipped is damaged
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Discussions in this board are limited to the original poster and Community Mentors
What do I do when the customer says the item shipped is damaged
lady_madonna
Mentor2 years ago@beddistmonk-9
Have the buyer file a Return Request, and you have 2 options:
You can approve the return, provide a prepaid return shipping label and refund the buyer when you receive the returned item.
OR you can issue a refund and let the buyer keep the item.