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buyer received item damaged in mail
Item arrived late and damaged
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Locked
Discussions in this board are limited to the original poster and Community Mentors
Item arrived late and damaged
evry1nositswindy
Mentor9 months agoNo, sorry. It is called the cost of doing business, but as a one-[wo]man business, I don't find that to be an acceptable answer, but it is the only answer. It has happened to all of us. @joemacstar
evry1nositswindy
Mentor9 months agoDid the buyer open a case of item not as described? If so and there is picture proof, you need to refund the buyer. If you purchased insurance, you can try to recoup the cost from the USPS. It is the seller' responsibility to package the item properly so it arrives without damage.
joemacstar
OP9 months agoItem was lost in mail and when it did show up 5x7 rigid envelope was badly damaged. Is the seller covered by ebay at all?