Locked
Discussions in this board are limited to the original poster and Community Mentors
Buyer received item but says it was not in package
How to handle, I packaged an order and included a small gift, buyer tells me he got the gift but item ordered was not in package. He is being very weird about it and will not contact EBay, I know he got it, so do I ignore him or badger him to contact EBay, I have already asked him twice.
4 comments
disneyshopper
Mentor1 year agoLet the buyer know s/he has to file a case with ebay.
bobdog2
OP1 year agoI did as you suggested, told him he needed to open a case, I haven’t heard anything from him since. I sent a message asking him to confirm he found the pendant, I’ve heard nothing! Do I contact eBay or just leave it alone?
disneyshopper
Mentor1 year agoLeave the buyer alone. If s/he does not file a case, you won't have to do anything.
bobdog2
OP1 year agoThank you!