Locked
Discussions in this board are limited to the original poster and Community Mentors
Buyer received item and refund after filing lost mail, has not returned item
A buyer filed a claim with eBay on 2/2/25 as the item sent on 1/6/25 was not received after 14 days. Buyer also opened a lost mail claim with USPS.
We fully refunded buyer on 2/6/25 as tracking showed item was lost with USPS. However, the item was then delivered to the Buyer on 3/3/25. We have requested the item be returned to sender, or we would reimburse for shipping. Buyer has not returned item to date. Tried to work with buyer, but he has been unresponsive.
3 comments
stuff4divas
Mentor1 year ago@hyocho ok, so what is your question on this 'ask a mentor' board
hyocho
OP1 year agoWhat are my options? Do I open a claim with eBay? Continue to pursue with "Buyer"?
stuff4divas
Mentor1 year ago@hyocho once the seller refunds the buyer B4 receiving the item back or putting an intercept claim into USPS, there is nothing that can be legally done to force the buyer to return the item.
sellers have to rely on the honesty of the buyer.
here is the link for ebay seller protections> https://www.ebay.com/help/policies/selling-policies/seller-protection-policy?id=4345