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buyer put in wrong address
how do we get a new label with the correct address?
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Locked
Discussions in this board are limited to the original poster and Community Mentors
how do we get a new label with the correct address?
jtzvwbug
Mentor11 months agoHi @rho8622
A buyer must change the "Ship To" address as they are checking out. In order to maintain your eBay Seller Protection:
Cancel the transaction using the reason: "Issue with buyer's address." The buyer will be refunded and you can relist the item for the buyer.
Good luck.