Locked
Discussions in this board are limited to the original poster and Community Mentors
buyer put in claim of non-receipt but has since acknowledged receipt.
My funds are on hold. Cannot reach a live agent.
3 comments
Locked
Discussions in this board are limited to the original poster and Community Mentors
My funds are on hold. Cannot reach a live agent.
franschoice
OP3 years agoBuyer is new to eBay and likely not savvy enough to reverse her claim. But she acknowledged receipt in message exchange. (There's no tracking because I mail first class.) Meantime, my funds are on hold and my seller rating damaged
lady_madonna
Mentor3 years ago@franschoice
If the buyer does not escalate the Refund Request to a claim, the request should expire due to inaction.
You can send them the instructions on how to close a request:
lady_madonna
Mentor3 years ago@franschoice
Did the buyer file a Refund Request? If so, the buyer can close the request. You can also enter the tracking number in response to the refund request.