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Buyer purchased my item with "local pickup" but has no intention of actually picking it up.
I have sold an item that is a physical code. When selling the item, the listing offered local pickup. The item sold and the purchaser selected local pickup. They then messaged me asking me to confirm that they picked up the item and to send them the code. My listing explicitly stated that I will not be providing the code, and instead the card will have to be mailed. The card is a scratch-off card, so I do not know the code. How should I proceed? Can the buyer switch to shipping? I was looking into cancelling the order, but it seems that I get dinged with a fee if I do that. Any help would be greatly appreciated. Thank you!
-- edit --
The buyer has now asked to cancel the order and said that it will not arrive on time. Because of this, it looks like I will be dinged with fees. They have also left me negative feedback saying they received the code.
rfmtm
Mentor1 year agoEither cancel for buyer request as already posted, or if you want to still ship and send a PayPal invoice for the cost, or or if you want to supply the code by email, make sure you have the buyer first give you the pickup confirmation code and enter it to validate it is correct.
disneyshopper
Mentor1 year agoFile a cancellation with Buyer request. You will not be dinged and the FVF will be credited back.
You should not have selected Local Pickup unless you really want the buyer to show up to pick up the item. The buyer can only select from the shipping options you select.