How do I handle this? I have the information that the buyer purchased and paid for the order. They have not received it yet as I just mailed it yesterday. They messaged me today and told me they are returning it and want a refund. My biggest question is if it is even possible for that to happen?

Buyer purchased an item but wants a refund because they said they did not view or purchase the item. | Ask a Mentor

Buyer purchased an item but wants a refund because they said they did not view or purchase the item. | Ask a Mentor | eBay Community