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Buyer provided the wrong address
Summary: tamapav0 presented an issue regarding a buyer providing an incorrect address. disneyshopper replied but did not add new information or potential solutions. The discussion is open-ended with no resolution or plan discussed.
I'm new at eBay, so I have a question for the community. I have a buyer that submitted the wrong address and has admitted to submitting the wrong address and has not received the item that I sent. I did not receive the item back, and neither did Staples where I sent the item from. He's now demanding a refund. I'm not sure how eBay will handle the situation, but I'm not in possession of the item that I sold, and I did everything correctly.
And any suggestions on how to move forward? I sent the buyer an email and let him know that I did follow up and have not received the item back.
Thank you, looking forward to hearing from anybody that might have been in this situation before.
disneyshopper
Mentor2 months agoBuyers are responsible for providing an accurate and up to date SHIP TO address. Sellers need to send to the SHIP TO address attached to the listing. If the buyer filed an Item Not Received case, you respond with the tracking number showing it was Delivered to the address supplied by the buyer.