Buyer protection, seller non-responding after purchase

Question

Hi All,

I need your guidance on how to seek a resolution from a seller that ghosted me after the purchase transaction. I haven't heard back from Ebay Customer Support in over a week. They also agreed the seller in question hasn't held his/her Ebay agreement.

Ebay support, please follow-up on my open, past due 60 day case.

Thanks,

Fellow Ebay Purchaser

disneyshopper · Answer

Go to your Purchase History and locate the purchased item. What is the last estimated delivery date? You have up to 30 days past that date in order to file an Item Not Received case, to get your money back.

If it is past the 30 day limit, you will need to log into Paypal and file an Item Not Received case there, if that is how you paid, as they allow up to 180 days from date of purchase to file, to get your money back.

If you paid with a credit card, file a charge back with your credit card issuer.