Buyer Phishing

Question

A week ago, I "sold" an item. Customer support reached out to me with urgent messages saying do not contact buyer, etc. We'll, in the purchaser's information is read "have-questions-text-me-333-333-3333" Needless to say, no payment was received and I didn't text the. But since then I've received 2 or 3 more purchases with the same sort of message but different numbers. What is going on? How do I stop it?

lady_madonna · Answer

@bbreclaimed914

When a buyer does not pay, cancel the transaction after 4 days of non-payment have passed, specify "buyer didn't pay".

In Seller Hub, go to Orders.
Find the order you want to cancel, and from More actions, select Cancel order.
Select "buyer didn't pay" as the reason for the cancellation and then select Submit to finish.

https://www.ebay.com/help/ip?topicId=4136&contextid=c3b936df-885a-471e-9f26-550bfb6954cc:1844ecfd4da...

Place the non-paying buyer on your Blocked Buyer List:

https://www.ebay.com/bmgt/BuyerBlock?

Set your buyer requirements to block buyers who caused cancellations of 2 unpaid purchases within 12 month(s).

https://www.ebay.com/bmgt/buyerrequirements