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BUYER OPENING RETURN ON 29TH DAY
WE HAVE BEEN ON EBAY FOR 24 PLUS YEARS WITH 2 ACCOUNTS , WE HAVE NEVER EVER HAD A NEGATIVE FEEDBACK , WE HAD A BUYER OPEN A RETURN ON ON DAY 29 , AND NEVER CONTACT US ABOUT ANY ISSUES , THEY SENT 2 POORLY TAKEN PICTURES OF AN ITEM THAT WAS BROKEN WHEN RECEIVED , THEY STATED THEY WERE ON VACATION FOR A MONTH AND JUST OPENED THE ITEM , BEFORE SHIPPING THE ITEM OUT WE TOOK PICTURES OF THE COMPLETE ITEM AND DOCUMENTED CONTENTS OF PACKAGE AS WE ALWAYS DO , WE INSURED THE ITEM AND CUSTOMER REFUSED TO FILE AN INSURANCE CLAIM , WE CALLED UPS AND THEY HAVE TO INSPECT THE ITEM BEFORE IT IS SHIPPED AGAIN SO THAT WE DON'T LOSE OUR COVERAGE , THE BUYER HAS BEEN POLITELY MESSAGED AND LEFT PHONE MESSAGES AND REFUSES TO ANSWER US BACK , WE ATTEMPTED TO STARTED A CLAIM FOR THEM WITHIN 20 HOURS OF THE RETURN REQUEST WE ASKED FOR THE INFO SO THAT UPS COULD CONTACT THEM THE ONLY ANSWERED A FEW OF OUR QUESTIONS AND SENT MINIMAL PICTURES WITH NO DESCRIPTIONS , SO WE WAITED UNTIL MONDAY MORNING 3 DAYS AFTER THE CLAIM WAS STARTED AND CALLED UPS AND STARTED A CLAIM , WE FOUND THE PHONE # ON ORDER DETAILS AND GAVE IT TO UPS , EBAY ASKED THAT WE CALL THEM BACK IN 24-48 HOURS AND LET THEM KNOW IF BUYER HAS RESPONDED , AFTER TALKING TO EBAY AGAIN WE GOT A VERY NICE PHONE REP WHO ENETERED THAT THE BAUYER IS UNRESPONSIVE , WE OFFERED TO GO AROUND THE INSURANCE AND SEND THEM A REPLACEMENT PART , BUT THEY JUST STOPPED COMMUNICATING , WE SELL VERY EXSPENSIVE , HIGHLY DETAILED STATUES AND THEY COME IN SEVERAL PIECES , WE HAVE FOUND THAT BUYERS LIKE THIS GET BOUR ITEMS , WAIT TILL THE LAST DAY OF EBAY PROTECTION THEN OPEN A CLAIM , SEND US BACK THERE BROEKEN PARTS AND GET THE ITEMS FOR FREE , OR AT LEAST ATTEMPT TO , EBAY IS FORCING A SHIPPING LABEL ON US IF BUYER STALLS LONG ENOUGH , WE CALLED EBAY AND INFORMED THEM OF THE BUYER STILL BEING UNRESPONSIVE , WE KNOW SEVERAL OTHER SELLERS WHO DESCRIBE THIS AS PARTS SCAM 101 , EBAY IS VERY HARD TO NAVIGATE SINCE 1999 AND THE PROCESSES MADE TO PROTECT PEOPLE CAUSE HOUR AND HOURS OF HARD WORK JUST TO HOPEFULLY BE PROTECTED , THE PHONE REPS HAVE GIVEN US SEVERAL DIFFERENT VERSIONS OF THE PROCESS AND FEW OF THEM AGREE , WHICH MAKES BEING A TOP RATED SELLER VERY VERY FRUSTRATING , HOW MANY OTHERS HAVE HAD THIS HAPPEN TO YOU ?
comics-scifi-collectibles
Mentor2 years ago@kmaacp Sorry that this happened. This is the 100% truth about how the return process works no matter what an agent says, as they are known for giving incorrect return policy info.
If the buyer files a refund request saying that the item is not as described then you need to accept the return and issue the return shipping label.
The eBay Money Back Guarantee overrules your returns policy. Your return policy only applies if the buyer files a buyer's remorse return: Doesn't fit, changed mind, etc.
If you do not accept the return willingly then the buyer can ask eBay to step in and forces a refund. You do not get your seller's fees back, you get a defect and the buyer may be allowed to keep the item.
If the buyer abuses the eBay MBG in some way then you can report them but it doesn't get your money back:
https://www.ebay.com/help/selling/resolving-buyer-issues/report-issue-buyer?id=4084&st=12&pos=3&query=Report%20an%20issue%20with%20a%20buyer&intent=report%20&context=9056_SELLER
Sellers have protection for return abuse if they offer FREE RETURN shipping on their listings OR if they are a Top Rated seller and offer 30 days or greater returns. The seller can then reduce the refund amount by up to 50% if the buyer sends a different item or somehow reduces the value of the item.
Seller protection:
https://www.ebay.com/help/policies/selling-policies/seller-protections?id=4345&st=12&pos=4&query=Seller%20protections&intent=seller%20protection&context=DEFAULT_SELLER
kmaacp
OP2 years agoTHANKS FOR YOUR INPUT , UPDATE THAT THE SELLER SLIPPED BY EBAY'S 30 DAY RETURN POLICY AND WAS ACTUALLY STARTED ON DAY 31 , WE WERE LIED TO SEVERAL TIMES BY THE BUYER AND THEY WERE EVEN ENTERING MESSAGES THAT PROVED THEY WERE LYING , WE HAD THE CASE DECIDED IN OUR FAVOR AND TRIED TO FURTHER PROTECT THE BUYER BY INFORMING THEM TO HANG ON TO ITEM , THEY THEN LIED AGAIN AND STATED THAT THE PACKAGE WAS DROPPED OFF BEFORE 9:30 AM LOCAL TIME , AND TOLD US IT TAKES 24 HOURS TO UPDATE TRACKING , WE CALLED OUR FEDEX ACCOUNT MANAGER AND THEY SAID THAT THE CUSTOMER APPEARS TO BE LYING NON STOP ON THE ISSUE , THE PACKAGE WAS DROPPED OFF AT THE TULSA OK, FEDEX EXPRESS AT 5:52 PM , WE TRIED TO HAVE THEM HANG ON TO THE ITEM SO THAT THEY DIDN'T LOSE THE 1500.00 TO PROTECT THE TOTAL LOSS FOR THEM BUT THEY JUST KEPT PUSHING FORWARD , SO WE ARE COVERED AND THEY WILL LOSE THE ITEM AND THE ENTIRE COST OF TRANSACTION , IF THEY WISH TO COVER THE RETURN SHIPPING TO US AND THE COST OF SHIPPING IT BACK TO THEM WE WILL SEND IT BACK AGAIN AND THEY WILL THEN HAVE 1900.00 INTO THE ITEM , WE TRIED TO PROTECT THEM BUT THEIR STUBBORNNESS IS HURTING THEM , EBAY AGREES WE WENT WAY OUT OF THE WAY TO ASSIST THEM AND AT A SUPER QUICK PACE , WE ARE FRUSTRATED BY THE BUYER'S ABILITY TO BE UNRESPONSIVE TO OUR HELP AND BLOCK INSURANCE FROM BEING HONORED , BUT IN THE LONG RUN THEY ONLY HURT THEMSELVES FURTHER , IF ANYTHING CHANGES WE WILL UPDATE THIS POST
glorybells
·2 years agoWHY ARE YOU SCREAMING AT US???
kmaacp
OP2 years agoI AM NOT SCREAMING , PLEASE KINDLY DO NOT ASSUME SOMETHING WITHOUT EVEN KNOWING ME , AS IN ALL MY LISTINGS WE USE UPPER CASE LETTERS , IF I WAS SPEAKING TO YOU ON THE PHONE YOU WOULDN'T ASSUME THAT I AM SCREAMIN , YOU WOULD FIND OUT THAT I AM POLITE AND COURTEOUS , SORRY BUT I PREFER UPPER CASE LETTERS , NOT AGAINST THE RULES IS IT ??? , EITHER WAY DID YOU HAVE ANY ADVICE TO HELP ASSIST THE MATTER ?