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Buyer opened return case I accepted return but was forced to refund and ebay closed case before being able to send return label
As the title says, I had an issue with a buyer that we could not work out together so he opened an item not as described case and a return request. I accepted the return and ebay prompted me if I'd like them to return it or keep it I selected return, ebay then prompted me to refund the buyer to continue any further and so I did and only then did ebay ask me about return label options. I selected use ebay return label and that was that. Next day (today as I am writing this post) I message the buyer if he gotten the label and I received no response, looking into it further I noticed how the return case was now closed by ebay and I could not find any info about the return label anywhere in my seller hub or email. I don't understand what happened I did everything right I did everything ebay told me to do and I spoke to ebay support over the phone and the agent completely dodges my questions on why I was forced to refund the buyer before being able to select a return label told that is not how returns are done and that there is nothing they can do for me and that me I am on my own now and my only other choice is to buy a label outside of ebay and send it to the buyer and just hope that they actually return it for they are no longer required to because ebay closed the case. What the hell happened and what am I suppose to do now what did I do wrong? I must admit out of my 7 years on ebay so far I have only had to return and refund twice so perhaps I missed something? Has other sellers experienced something similar to this at all? Was I pretty much scammed by ebay out of my own item?? Any and all replies to this would be greatly appreciated, thank you very much.
