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Buyer Opened a Did Not received request
I have a buyer who opened a did not receive request on me. The tracking showed it was out for delivery on Aug 1, then is showing it's delayed. I do not have a problem refunding the buyer for the item ,however ebay is going to ding me for this transaction at no fault of mine. Also the buyer stated in a message to me that he has been having issues with getting his items. Thoughts ? Thank you
2 comments
jacbarcollectibles
Mentor1 year agoSince tracking is showing delayed just enter the tracking number into the case notes. This will not indefinitely prevent eBay from requiring a refund but can hold it off for a short period of time to allow for the delivery. Contact the shipping carrier and see what they can tell you about the delay.
mr_lincoln
Mentor1 year agoHI @mickmick7
-That claim requires you to upload the tracking number to the claim
-On day 3 of the claim period contact eBay and ask for an extension, they should give up to 10 days
-Simultaneously to all of that file a Missing mail piece claim with USPS, that might shake the package loose for you and your customer
-A "ding" on your account will only occur if you do NOT refund the Buyer within the claim time period.
Contacting eBay:
-You can request a call back from eBay during west coast business hours here: eBay Customer Service
-Contacting eBay via Social Media:
Contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/