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buyer on the rage
Summary: er-813547 shared a situation where a buyer accused them of delivering damaged toy soldiers, demanding a full refund while keeping the items. er-813547 reported offensive communications from the buyer. fashionsandbeauty4u advised using eBay's Money Back Guarantee process, including how to report harassment and manage returns. eastlaneave added steps to handle the return, block the buyer, and appeal to eBay if necessary. The discussion focused on handling buyer disputes and eBay's refund policies.
So, I sold a byer a groupe of toy solders a while ago. Still on record with tracking number and all. Says it arrived in really bad condition with missing parts and soldiers. I have refused because honestly nothing has been adding up for me. Also, He has been extremally offensive to me in his conversations in chat (I have in records) which I have been civil the entire time. Every rebuttal has been met with threats and or personal accusations. Now wants a full refund plus shipping aaaaaaand plans to keep the soldiers. Also claims immediate victory for some reason. First time I have been in this situation. Hope you can help me out.
fashionsandbeauty4u
Mentor3 weeks ago@er-813547
Ebay has a 30-day Money Back Guarantee. That Guarantee overrides an individual Seller's no return policy.
If the Buyer received something that they feel is not as shown in the listing, even if it's not true, they can open an Item Not as Described refund request on eBay.
Once they do that, you only have three business days to respond with either a prepaid return label or a refund. If you don't respond on time, eBay can step in and force the refund from your funds and the Buyer keeps the item.
If the Buyer contacts you again, tell him to open a return on eBay.
If he's sending you aggressive messages in eBay messaging, there is a report feature to stop them.
er-813547
OP3 weeks agofirst off where is the "report feature" located at? seconded, are you telling me I have to take a missing damaged package back just because he says so?
fashionsandbeauty4u
Mentor3 weeks ago@er-813547
The Report feature in eBay messaging is either under the Action menu or the three dots in the upper right.
Because of the eBay Money Back Guarantee, if the Buyer opens an Item Not as Described refund request, you can respond by paying for return shipping and then refund in full once it's returned or offer a partial refund.
er-813547
OP3 weeks agohow far can this go?
eastlaneave
Mentor3 weeks ago@er-813547 If the buyer opened a Return Request, and you don't accept it as @fashionsandbeauty4u advised you, eBay can take the refund from you, and you will lose your items AND the money.
1) Accept the return and issue the label (don't refund yet)
2) When the item is returned, inspect it
3) Block the Buyer https://www.ebay.com/bmgt/BuyerBlock
4) Report the buyer for misusing money back guarantee here (if you don't get back your items in the same condition: https://www.ebay.com/help/selling/resolving-buyer-issues/reporting-issue-buyer?id=4084
5) Issue a refund
6) Appeal the case to eBay
https://www.ebay.com/help/selling/managing-returns-refunds/appeal-outcome-case-seller?id=4369