Buyer not responding and not marked as shipped and no tracking

Question

I've reached out to the buyer 4 times with no response. The item was due at latest today. The mail just came and it's not here. E-Bay won't allow me to start a claim because it could yet show up... but it won't I asked our mail carrier. This is a dress for a once in a lifetime vacation, we fly out tomorrow. I need to open the claim now? I was so excited to get this Athleta dress, so I'm quite emotional too

inceptions · Answer

There was no "due date" on the listing. There was an "estimated" delivery date. As already explained, you cannot open a case until that date has passed.

For the future, when you choose to cut things so close, you should always have a back-up plan. Alternatively, you can ask the seller if you can pay for guaranteed overnight shipping for critical items before you make the purchase.

I know you're disappointed, but there is more to a once in a lifetime vacation than a dress, so try to focus on that, and have a great trip!

kensgiftshop · Answer

If the estimated delivery date is today, you won't be able to open an INR until tomorrow, then you have 30 days to do it.