Buyer Not Responding

Question

Hello. I had an item get lost in transit for a month in the hands of USPS and provided a refund to my buyer within the week it was suppose to deliver. Now, 3 weeks later, I have received the confirmation email and text from USPS tracking that it has finally delivered but the buyer is no longer responding to me about returning the item. How long before I should ask ebay to step in to help?

disneyshopper · Answer

If you used ebay shipping to print the shipping label, the buyer files an Item Not Received case, you refunded, and then later the tracking shows Delivered, ebay will reimburse you. Not sure if you have to do anything or if that will be automatic.

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