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Buyer not replying to messages- my listing had a mistake
I don't sell too much on Ebay. In fact I forgot I had this item listed.
When it sold I noticed the item had only one photo and also a few details in the description were off. I noticed the make date was listed wrong. It was made in 1977 but I mistakenly put 1978 in the listing. I tried to contact the buyer several times. Buyer has not replied. I was supposed to ship today, but with no reply now it will be late. I know I will now be penalized for shipping it late. I don't want to send it until I know buyer still wants it. I don't want to misrepresent anything.
Should I cancel the order and wait for the reply?
What is the best way to handle this situation at this point?
Thanks.
lady_madonna
Mentor2 years ago@vixans
I would cancel the transaction and refund. Be aware that you will receive a defect from Ebay for not completing the transaction and possible negative feedback from the buyer.
vixans
OP2 years agoThank you for your feedback. Another seller told me to send it since its not a big mistake, but I’m leaning in your direction. I hate to send something which isn’t exactly as described.
I have a perfect rating at the moment so hopefully it doesn’t hurt my shop too much. I can’t be perfect all the time.