Buyer Not Registered User

Question

Sold an Item, got message to ship item, clicked on buyers ID, says not registered user, they have 0 feedback score, payment is pending. What do I do with this. Why was a not registered user allowed to purchase. Tried to contact eBay, just keep getting virtual assistant. I do have till Monday to ship and I won't ship till payment goes through. Any help appreciated.

eburtonlab · Answer

Unregistered users cannot bid or buy; the user was removed after bidding or buying.

To contact eBay, use the chat assistant to request a call back by starting on the Help & Contact page and following the links for your issue.

What options you see may depend on your particular issue and how busy that department is at the moment.

Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.

If nothing else works, try this link between 5am to 9:30pm Pacific Time:

https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

If you are unable to get a call back, try contacting eBay via social media direct message:

https://x.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/