buyer not picking up item at post office

Question

I sent the sold item on time. I uploaded the tracking; however, the USPS did not have a secure place to deliver so they are holding the item.

The buyer refuses to pick up and wants a refund.

Can I please have your suggestions on how to handle?

fashionsandbeauty4u · Answer

@marer-960

Is the Buyer saying why they are refusing to pick up their purchase? Is their postage due on the package?

Have they opened an Item Not Received case?

If you could give us some more details, we'd be happy to try to help. If the Buyer has not opened a case, you could wait until the package is returned to you. I would not refund until you have the item returned to you. If they did open a case, please update this post for further assistance.