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Buyer not cooperating
I sold an item it arrived cracked, I told the buyer I was very sorry, she was very cooperative with me until I issued her refund then she started accusing me for sending her item already broken. I told her it absolutely was not broken when I mailed it and I politely asked her for photos of the crack and for a picture of the label and box so that could file a claim with the postal service and she sent a bunch of very blurry pictures and said she was done and was not sending any more, she got very hostile after her refund was issued. I will need legible photos in order to file a claim.
1 comment
rock.star
·1 year agoOnce you issue a refund the case is closed and there is nothing else to be done.