Hoping someone can shed some light on thisâ€¦. Iâ€™m enraged to say the least. Iâ€™m a seasoned seller and buyer (17yrs with ebay). Almost 2 months ago I sell a piece of gold and diamond jewelry. No questions ever asked by buyer before purchaseâ€¦.(my listing was detailed). They then claim that itâ€™s not the authentic designer piece as listed. They want to return, I accept. Label is sent for postage but I NEVER RECEIVE THE ITEM and I ask the buyer to send tracking but they never respond!...

@lfm72 Unfortunately, Ebay has no say in the decision by the financial institution to refund the buyer.

Buyer never returns item AND GETS REFUND! | Ask a Mentor

Buyer never returns item AND GETS REFUND! | Ask a Mentor | eBay Community