Locked
Discussions in this board are limited to the original poster and Community Mentors
Buyer needs sent to different address
I received a message from the buyer asking me to ship the item to a PO Box but the shipping label that I purchase from eBay has a different address. I sent eBay an email and also a message to the buyer but no response. What is my next step?
1 comment
eburtonlab
Mentor2 years agoAre you certain the message is from your buyer?
Changing an address for a current order:
Buyers can change the shipping address at checkout right up until payment is sent. After that, the shipping address for that transaction cannot be changed.
The seller is required to ship to the address that comes with the payment or lose all protection in the event of an "item not received" case. Scammers often send messages urging the seller to ship to another address, so sellers are rightly wary of such requests.
The seller can cancel the transaction and relist to allow the buyer to purchase again and provide the correct address, but sellers are not required to do any of that.