Locked
Discussions in this board are limited to the original poster and Community Mentors
Buyer messaged with different shipping address
Hi there - I just sold an item. The buyer messaged me and provided a different shipping address than what he filled out on the order. What is the best way to deal with this? Thanks very much
3 comments
elricx
OP2 years agoThanks very much for the advice! Fortunately in this case, the buyer ended up messaging again and said to go ahead and ship to the original address on the order. It sounds like it was innocent in this case: a college student home on break, and the original address is their address back at school.
eburtonlab
Mentor2 years agoYou are very welcome.
While scammers often ask for a change of address, not everyone who asks for a change of address is a scammer. Unfortunately, due to the scammers, such changes cannot be accommodated without losing protection.
eburtonlab
Mentor2 years agoAre you certain the message is actually from your buyer?
Buyers can change the shipping address at checkout right up until payment is sent. After that, the shipping address for that transaction cannot be changed.
The seller is required to ship to the address that comes with the payment or lose all protection in the event of an "item not received" case. Scammers often send messages urging the seller to ship to another address, so sellers are rightly wary of such requests.
The seller can cancel the transaction and relist to allow the buyer to purchase again and provide the correct address, but sellers are not required to do any of that.