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Buyer making wrongful claim about items
I have a buyer claiming my description doesn’t match the items, when it clearly does. I have provided proof via the refund messaging. They have not provided any proof to their claim, they clearly just want to make a return. What are my options, how are the sellers protected?
1 comment
kensgiftshop
·2 years agoYour options depend on if you want the item returned before refunding.
If you want it returned, accept the return and provide a shipping label, then refund when something is returned.
If you don't want it returned, refund the buyer.