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Buyer made a false claim "item not received"
Buyer made a false claim "item not received"
The tracking number shows with photos proof that the item was delivered. I had put the incorrect courier name and I also put the correct courier name after the item was delivered. I also proof to the customer with delivery photos and the customer gave me "Thank you". But on eBay, the order not showing as the item was delivered. I reported to the buyer that the buyer made a false claim and I also tried to contact eBay customer support but I didn't get help or right fixing the issue yet. I also refunded to the buyer because eBay asked me to refund.
New Again
Today I am facing the same issue
The tracking number shows the item was delivered and the buyer also wrote negative feedback after the item was received and used. But the customer opened a case that "item not received".
I submitted an appeal with tracking status and eBay says
We weren't able to give you a refund
Hi ,
After reviewing this case, we decided to keep the original outcome. We weren't able to grant your appeal because we determined the original decision was correct.
You won't receive a refund for this case.
Does anyone know what should do?
Regards
