buyer lying to get refund and make me pay return shipping

Question

e-bay is to 1 sided for buyers that are full of b/s

marxcuda · Answer

for sure it has wrecked the site for sellers, I will never sell on there again not to mention there over-pricing on fees

lady_madonna · Answer

What reason did the buyer choose when they filed the Return Request?

If they chose a reason that is covered by the Ebay Money Back Guarantee, you will be required to approve the return and provide the buyer with a return shipping label in order for them to return it.

Ebay does not have the means to verify if the reason the buyer chose is real.

comics-scifi-collectibles · Answer

@marxcuda I understand that this is frustrating.

If the buyer files a refund request saying that the item is not as described then you need to accept the return and issue the return shipping label.

Your return policy only applies if the buyer files a buyer's remorse return: Doesn't fit, changed mind, etc.

If you do not accept the return willingly then the buyer can ask eBay to step in and forces a refund. You do not get your seller's fees back, you get a defect and the buyer may be allowed to keep the item.

If the buyer abuses the eBay MBG in some way then you can report them but it doesn't get your money back:
https://www.ebay.com/help/selling/resolving-buyer-issues/report-issue-buyer?id=4084&st=

Sellers have protection for return abuse if they offer FREE RETURN shipping on their listings OR if they are a Top Rated seller and offer 30 days or greater returns. The seller can then reduce the refund amount by up to 50% if the buyer sends a different item or somehow reduces the value of the item.

Seller protection:
https://www.ebay.com/help/policies/selling-policies/seller-protections?id=4345&st=1