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Buyer lying about condition to cancel sale
A buyer asked to cancel an order after I already mailed the item, so I could not do so. Now they are lying about the condition of the item to force a refund. The clothing item was authenticated after my shipment and prior to delivery, so the buyer is clearly lying.
Are they really going to get away with this nonsense? I have proof of their request to cancel in message chain and item quality was authenticated by eBay. This is a waste of my time and money and an abuse of the platform.
1 comment
lady_madonna
Mentor8 months agoIf the buyer had a valid reason for the return request per Ebay's Money Back Guarantee, you will be required to approve the return.
https://www.ebay.com/help/selling/managing-returns-refunds/handle-return-request-seller?id=4115
Authentication does correlate with condition of the item.