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Buyer lying
I have a buyer that said their package is lost and I let them know I contacted UPS and they said it was a delay. I gave the tracking number and screen shots it was going to arrive. Then they said they wanted a refund because it’s lost. Then on their reason to send it back was it was bought by mistake. That was NOT the conversation that I had with the buyer at all. I can prove in the messages. Do I have to give a refund?
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