Buyer lists wrong address.

Question

Sold item, shipped to address requested, buyer says wrong address, eBay refunds buyer the fees. How is the seller wrong in this situation? Tell me what I did wrong?

mam98031 · Answer

@kbob_999 wrote:
Sold item, shipped to address requested, buyer says wrong address, eBay refunds buyer the fees. How is the seller wrong in this situation? Tell me what I did wrong?

This may have been a hiccup in the Ebay system. That happened for a few days last week. I suggest you contact Ebay directly and have them take a look at the transaction.

On each Ebay page there is a link to contact Customer Service at the top of the page and again at the bottom of the page.

I would suggest that you contact Ebay for Business on Facebook, Instagram or Twitter for the better trained CSRs.

Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.

https://twitter.com/askebay

https://www.facebook.com/eBay/

https://www.instagram.com/ebayforsellers/

Your options will be on the left. If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options. Not all options are available 24/7. It will depend on staffing available. So sometimes you can request a call back and sometimes you can't. Sometimes you have the Chat option available and other times it won't me. If it is important to you to use one of those options, just try back later.

If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.

If you are a seller outside of the US or Canada, you will need to use the Chat Option.

https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

https://www.ebay.com/help/home

mr_lincoln · Answer

Hi @kbob_999

Okay, lets clarify something here ... you said you shipped to the address that was "requested". If that means the Buyer messaged you with a different address instead of the one on file at the time of order then you are not protected if they file a claim that the item was not received.

If they filed a claim that they did not receive their item you needed to upload the tracking number from the shipment to the claim. If you printed your label through eBay the tracking upload to the Sold file and then you can copy and paste that to the claim.

If you paid at the counter but never uploaded tracking then there was no record the item shipped and you would again lose the claim listed above.

So, you can provide MORE details on exactly what happened I am sure it can be explained.