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Buyer LIE'S in feedback.
Still new enough to ebay that I am obsessing over my feedback %.
Managed to maintain a healthy 100% with the exception of 1 buyer.
This buyer purchased a fully tested fully functioning fishing reel.
The buyer received the reel, claiming broken, calling it 'junk'. Straight out of the gates insulting and aggressive.
Buyer- "Sorry but this reel is not functioning the reel is usable need to return and a refund"
I dont know about you, but seemed slightly contradictory,
ME- "not functioning but usable, curious what you mean?"
Buyer - "The reel will not work . Press thumb bar and will not go to free spool and thumb bar will not return… I have two more of the same reel so I know how the should function. The reel is just junk"
-I am Not that new, '2 of the same reel' is a big red flaggy (replacing for shipping) Record and fishing are my specialties, and I literally cast a rock, test all functions, drag, spool button etc.. I just cant believe it...Just cant, when you know 100% you KNOW.
Then devolved into a exercise in belligerence for the buyer. I told him I would accept the return explicitly 3 times. I told him to submit the return in other words multiple other times. I asked him to proceed with return, and no need to continue to message me in such fashion. He continued, I told him I would be blocking him, because no one should be subjected to this **bleep**. Told him to submit for the return.
ME- "I told you I would accept the refund multiple times. You have not initiated. I told you to direct all further communication to ebay, because at this point I consider it threatening and harassing. I wish I could just give you the refund. This is not worth the reel."
"I asked you to process the return outside of messages multiple times, you insisted on not doing so, You are taking it upon yourself to message me repeatedly and not simply requesting the refund, and to mail a package as a return without any ebay affiliation. Which makes me even more uncomfortable."
"You know how easy this couldve been if you were civil? Hi XXX is wrong with the reel, I would like to return. Me: Sorry to hear that no problem. Start the return. I accept, it gets shipped, ebay processes it all....and we go our separate ways. Perhaps without all this frustration, headache, and severed business ties. I'm on ebay hoping to build a business with repeat customers. I am sorry you have found yourself to be the FIRST person who has been left unsatisfied, but I think thats on you. Consider how you are interact with others."
This ended with the person leaving a feedback with 3 direct contradictions and lies to the message log.
A Package mailed back to me, not original packaging, not affiliated with ebay, no return shipping address, I am assuming it's the package from the buyer, but knowing this buyer is aggressive, is a professional munitions expert (easy to google) I am not going to open it.
6 months later, Multiple reports of the buyer, multiple requests for feedback removal ( I truly dont care about 100% positive anymore, the 1 negative gives me some sort of realistic credibility) Let alone the direct LIES that can be confirmed as such with a very brief overview of the message log. AND I cannot stand that ebay has NOT responded to ANY of my submissions with an acceptance, denial, or explanation of why they are allowing the feedback to stand, or this buyer to remain on the platform.
Sincerely,
Hoping for a better platform.
averynamber
OP2 years agoWhat would you have done differently?