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Buyer lied about return reason how do I deduct shipping
Buyer returned item saying that she ordered item in the color pink. NOWHERE in my listing did I offer pink. The Item Specifics clearly stated it was BLUSH PEACH. My photos were accurate. She simply did not read and did not like the color upon receipt. Then she took two photos in two different lightings and I guess she represented one of them as mine with her return request. Neither photo was from my listing. She stated that the item did not match the listing or the photos. I told her I would accept the return, but I do not offer free returns or free shipping. She requested a refund of the total amount, including shipping and apparently I am being charged for her return shipping also from what I have gathered online. I have submitted a report but not sure what to do now?? The refund will not let me deduct the shipping cost. Please help.
fashionsandbeauty4u
Mentor6 months ago@onamission_06
If the Buyer opened an Item Not as Described refund request, even if it's not true, once it's returned, you would need to refund in full, including shipping, unless she returns the items in a different condition than as sent. If that should happen, you might be eligible to deduct a % of the refund, but not for shipping (only for loss of value).
If the items are returned and are actually exactly as described, you would need to refund in full and then report her for misuse of the eBay Money Back Guarantee. By reporting her, eBay might reimburse you for part of your cost of the return label.