Buyer left false negative feedback instead of contacting me for a return

Question

I sold a new in box, vintage toy. I took 11 professional, clear, quality photos of item and box. Buyer said "this tractor is very low quality, would not recommend it at all." I do not quite understand his complaint.

So I replied to his feedback with, "Could you please message me with a photo showing or explaining what is wrong? This was new in box. Is the product itself not detailed enough or is there a defect we did not see? Please get back to me when you can so I can do what is needed to resolve this."

No reply. What do I do next?

Here is the completed listing: https://www.ebay.com/itm/188062279075

Thanks

comics-scifi-collectibles · Answer

@mar1mg6 Unfortunately buyers do not have to contact you before leaving negative feedback.

Your reply was excellent as it is really for future buyers.

You can try requesting for it to be removed but I don't think it qualifies under eBay's Feedback Removal rules

https://www.ebay.com/sellerhelp/feedback

I would try using this reason>

The buyer is raising an issue that was correctly disclosed in the listing