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Buyer left bad feedback after buying item by mistake
I have had 100% feedback in Ebay since early 2000's. I had an item listed as US shipping only. A buyer from Poland bought is and then admitted he did not see I had listed US shipping only. He said I can cancel the order and I did that saying that buyer requested the sale to be cancelled.
I relisted the device at the same $10 as in the first listing. It sold this morning to a US shipping address.
This morning I see the guy from Poland's nasty feedback. Please look at his messaging to me below to prove my case.
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Hi, I'm Paul from Poland, Krakow. I just bought your Creative Nomad player, but only now I read that you ship only within the US (it's already midnight here, I'm almost asleep ;). Ebay allowed me to choose an address in Poland and I paid the full cost of shipping to Poland. but if you think it's not right, I'm sorry, you can cancel the transaction, it's my mistake. best regards, Paul
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Morning... of course I will be happy if you agree to sell and send me this player. I am a fan of old cult music players (see the photo for some of them). I can also repair them, so even if something in it stops working (it's quite old), I'll try to fix it. For me it's joy and fulfilling my childhood dreams. I promise, I'm not even thinking about any returns... not for 10 bucks 😉 ... Thank you in advance for your understanding. Regards, Paul
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it's ebay, not me. sell it to me again for $20.. are you satisfied with that?
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Ok, now here is his feedback
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the seller canceled the sale when he realized that the item could be worth more. He wrote to me that he canceled and eBay charged him 4 dollars, then listed the item 5 times more expensive! I wanted to pay him more, I wrote, but he is focused on the highest possible profit, not honesty. I do not recommend contacting this seller. Be honest and you will be ripped off, that's my impression.
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I went in to request the feedback be changed but it looks like the buyer have the final say so?
How can I fix this obvious crazy persons feedback?
Thanks
disneyshopper
Mentor1 year agoI know there is a link to request feedback removal, but unfortunately, I do not have it. Suggest contacting ebay to help you. Direct them to the emails between you and the buyer.
To contact Ebay Customer Service, use this link and click on "Have us call you" or "Chat with us":
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
Customer Service is open 5:00am to 9:30pm Pacific time.
el34xyz
OP1 year agoOk, so much for Ebay correcting this situation. They refused to take down the completely false feedback which was easily provable by looking at this guys messages he sent me. They suggested I reply to his feedback. I first called Ebay on the phone and got a nice person who kept saying, "We have your Back"
Then he suggested I use the form to call attention to this matter. That person refused to take down the false feedback.
So me being on Ebay 21 years with a 100% feedback rating against a lying person with 3 transactions got me no where. So much for Ebay's watching out for their sellers.