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Buyer issues
Buyer said they didn’t receive the item but tracking shows it was delivered. eBay decided in my favor.. now two days later they opened up a damage item case and want to return. The item was delivered but they never brought it Inside so it sat in the rain for 3 days, now they want me to refund their money for their mistake! I can’t talk to a live person at eBay. Help!
1 comment
fashionsandbeauty4u
Mentor1 year ago@lvegas4u
In general, the only scenario where a Buyer can open two cases against a Seller is exactly what's happening here.
Ebay allows a Buyer to open an Item Not Received refund request and then when the item is received that Buyer can open an Item Not as Described refund request. Even if the Buyer may have caused the item to become altered.
Once they open that Item Not as Described refund request, the Seller only has three business days to respond with either a prepaid return label or a refund.
If it were me, I would insist they return it. Once its returned, if the item is actually exactly as described, please report the Buyer for misuse of the Money Back Guarantee. By reporting them, eBay might issue you a credit for the return label.
After reporting them, you'll need to refund in full.