Locked
Discussions in this board are limited to the original poster and Community Mentors
Buyer is stating that a "Pre Tested" Item is not working correctly after shipping. What do I do?
Buyer is stating that a "Pre Tested" Item is not working correctly after shipping. What do I do?
Thanks
1 comment
inceptions
Mentor2 years agoHi @x2boxers
You would advise the buyer to open a return for an item that is not as described so that you can take care of the problem (either accept the return and refund when the item gets back to you OR refund without requiring the return).
The buyer can open a return using the option in the dropdown next to the order transaction.