Item was not as described per buyer and I have a no return policy. However, eBay's guarantee entitles the buyer to return the item, which I advised the buyer to do. The buyer claims they are unable to initiate a return thru eBay and thus are returning the item without the return in place. Can I cancel the order FATER the item was paid for, however returned? I cannot get an agent thru the automated chat and it's an endless loop. Any thoughts? Thanks!

Buyer is returning an item without starting a return | Ask a Mentor

Buyer is returning an item without starting a return | Ask a Mentor | eBay Community